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Frequently Asked Questions

Common questions about Foodzilla.

Kim

By Mo and 2 others

• 29 articles

How to Generate a Cliniko API Key

Creating an API key in Cliniko is straightforward: 1. Log in and go to your account's page (My Info) 2. Then "Manage API Keys" page 3. Then click on the "Add an API Key" button 4. Give the API key the name "Foodzilla" 5. Click on Create API key and you're done! Visit the official Cliniko support page for the full details with step-by-step instructions on how to create an API key if you need further assistance.

Last updated on Dec 23, 2023

Can I add more active clients to my subscription plan later?

Have you reached your subscription plan's limit for active clients? Good news! Yes, you are able to add more clients to your existing plan without having to upgrade. Fee for Additional Active Clients US$3 per client per month **Minimum of 5 clients or US$15 per month For example, you can stay on the Starter plan and add 20 more clients with an extra fee of US$60 per month. If you wish to add more clients, please contact one of our support teams and we will sort it out straight away :) Or you can consider upgrading your subscription plan, which could be more cost-effective depending on your client number!

Last updated on Apr 09, 2024

How to Apply Discount Codes

Discount codes can be applied from your billing details page as well as manually by our customer support staff. Billing Page You can access your billing page from your profile. - Go to your profile page either from the left menu or the user menu at the top - Click "Manage your subscription & card details" After that, you will see your billing page with your current plan and card details From here, you can update your plan and apply discount codes. To do that: - Click on "Update Plan" - Choose the plan you want to update to - Add the discount code in the "Add promotion code" field Adding Discount Codes to an Existing Subscription Discounts are usually only applicable to new customers. If you have a paid subscription and you would like to apply a discount code without changing your plan period or plan type, you must contact support to apply the discount for you. In the future, we will allow you to do that yourself as well. Some discount codes can only be applied before a specific time deadline (for example, holiday season discounts) while other discount codes only apply to specific plans or products.

Last updated on Dec 23, 2023

How to Claim the Cliniko Discount

For Cliniko customers, there is a special 10% discount available to claim. In order to be eligible for this discount, you need to connect your Cliniko account to your Foodzilla account. Once connected, the discount will be applied automatically. How to Connect Cliniko with Foodzilla? You need to generate a Cliniko API key and add it to Foodzilla's integration page. We've written a step-by-step tutorial to show you how to do this. This process should take a couple of minutes to do. If you need any help, just contact us through the green chat bubble. How can I see if the discount has been applied? Once your Cliniko account is connected, a message confirming the discount has been applied will appear on Foodzilla's integrations page. After that, you can visit your billing page from your profile to confirm the discount has been applied to your subscription. What happens if I stop being a Cliniko customer? This special discount is applied to your Foodzilla subscription as long as you're a Cliniko customer. Once you stop being their customer, the discount will be removed. Can I combine discounts? No. You can only have 1 active discount on your subscription at a time. Are there other discounts I can claim? You can only claim one discount per subscription. If you already have a discount applied to your subscription then you can't claim anymore. If you're a member of a nutrition-related organization that is a partner of Foodzilla, then you can contact our team to apply for a special discount. If you're a member of a nutrition-related organization that is not a partner of Foodzilla yet, you can ask them to contact us to become a partner and potentially offer a special discount to their members.

Last updated on Dec 23, 2023

Why Do We Ask for Payment Details

We ask for a credit/debit card upon signup to help solve two problems: - Spam prevention - Identity verification While we do ask for your card details, we don't charge you when you signup. You are only charged after your trial ends and we send you an email reminder before your trial ends. Furthermore, you can cancel your subscription at any time from your profile page. Now that you know the basic reasons, let's explain each in detail. Spam Prevention A global website like ours gets a lot of spam and unwanted traffic that is hard to prevent without asking for payment information. Our payment processor, Stripe, is used to handle processing your card details and checking if it is valid. We do not store or process your payment details. Identity Verification A name and an email address are not enough to verify someone's identity. A payment method such as a credit/debit card is the main method to verify an identity for online software products like ours. Why do we need to verify identities? As a product in the healthcare industry, we are required by various compliance laws to show proof of steps taken to secure our systems and help prevent spam and false identity accounts. Do we store your payment details? No. We don't store your payment information. We use a payment processor called Stripe which handles storing your card details and processing payments.

Last updated on Apr 09, 2024

How to Invite a Former Client

Inviting a previously added client to Foodzilla can be done through the "Add Client" page by just entering their email and choosing the invite option instead of the create profile option. Once that's done, your client will receive an invitation popup in their mobile app and they must accept it before you can access their details again. This is required to comply with privacy laws. Inviting Previous Clients - Go to the Clients page and click on "Add Client" - Enter their name and email address - Choose "No" for the profile creation question - Click on the green Invite button Once that's done, our system will automatically trigger the invite consent popup in your client's mobile app and send them an email regarding this invitation. Your client must accept this invitation through our mobile app in order for you to access their details again (and create meal plans or recipes for them) and for them to be connected to you. The invitation popup looks like this: (you client needs to click on "Connect" when the popup is presented. The invitation consent popup What if my client didn't receive an invitation? This is very unlikely to happen because we use the same email service provider as big tech companies like Microsoft and Facebook. However, you can resend the invitation email by clicking on the 3 dots ... on the client card from the Clients page and then choosing the "Resend Invite" option. What if my client didn't receive the popup invite in the mobile app? This is also unlikely to happen but your client can try to restart the mobile app. This will request for the invitation popup to be opened again. What if I still have issues with this? Please contact our support team (using the chat bubble) and we will take care of this for you.

Last updated on Apr 09, 2024

Can Foodzilla Collect Payments via the Mobile App

While Foodzilla does not directly process payments, you can add payment links to the client's mobile app and they can pay you through them. For example, if you have a Stripe payment link, a Paypal.me link, a Square payment link, or any other payment processor that provides a web link, you can add those to the client's mobile app. Adding Payment Links To add a payment link, go to the Branding tab and click on Web Links. Add in the details such as the title, subtitle, and web link source, and click on Save. That's it. Now this payment link will be shown to your clients in the mobile app. Easy as! Here's what it looks like once you've configured your payment link. In this example, I've added a "Buy Meal Plan Package" payment link, once the client clicks on it, it opens the payment link for the client to pay: To learn more about branding and web links, click here.

Last updated on Dec 23, 2023

Does Foodzilla Send Push Notifications to Clients

Yes, push notifications are supported in the Foodzilla mobile app for clients on both Apple and Android devices. Push notifications are sent to your clients in the following two scenarios: 1. When you send new messages to your client, they will get notified via a push notification to their device 2. When you click on "Notify Client App" from the meal planner. A notification is sent to their device that says their meal plan is ready. If there are other scenarios that you would like to send a push notification for, just let the team know through the chat bubble. Troubleshooting Do I need to do anything to enable Push Notifications? No, push notifications are already enabled for you. Your client has to have push notifications enabled on their device. My client is not receiving push notifications, why? Please check the following to make sure push notifications are enabled on your client's device: - Are push notifications enabled for the Foodzilla app on your client's device? You can check this from the device settings. - Are push notifications disabled for the device? - Is the device on Low Power mode? sometimes push notifications are not delivered to save battery - Does the device have internet? For more troubleshooting tips, visit this page.

Last updated on Apr 09, 2024

What If My Client is Unable to Use the Mobile App

We've got you covered. You are able to add clients to the system even if they are unable to use the mobile app. We understand that some clients prefer not to use a mobile app to do things and would still prefer to use paper or PDFs on their tablets. Adding Clients without Mobile App Access To add a client that is not expected to use the mobile app, go to the Clients tab then click on the "Add Client" button, and then choose the "Disabled" option for the Mobile App Access field. This will prevent sending the app instructions email to this client. Fill in the rest of the details and create the account for this client. Your client will be added to the system and you will be able to start meal planning for them as well as tracking their nutrition. Exporting Meal Plans as PDFs Go to the meal plans tab and select your client. After that, create a meal plan for them and once the meal plan is ready to be shared with your client, click on the "PDF" button to open the PDF options panel and export your meal plan as a PDF. Choose your preferred settings for printing this meal plan then click on "Download" to download the PDF to your computer or "Generate Link" to generate a downloadable web link for this PDF that your client can download. Analyzing Nutrition By Logging Meals Logging meals on your client's behalf allows you to analyze their diet and discover missing nutrients or deficiencies in their meals. Let's see how you can do that: - Go to the client's dashboard - Click on "More Options" - Click on "Log Foods" Then add the ingredients or foods for this meal and click on Log Meal. Then you will be able to see a breakdown of all the nutrients and nutrition targets for your client in their dashboard as shown below: You are also able to export this nutrition breakdown by clicking on the "Export as PDF" button.

Last updated on Dec 23, 2023

How to Share Meal Plans with My Client

Meal plans can be shared via the mobile app, a PDF, or by email. Sharing Meal Plans via Mobile App Meal plans are automatically sent to your client's mobile app when they are saved. Foodzilla is a real-time platform so whenever you update the meal plan, it is automatically synced with your client. Furthermore, when you click on the "Save" button, a push notification is also sent to your client's device to notify them there's an update to their meal plan. If you would like to not send a push notification, click on the "Save and Continue Editing" button instead to save the meal plan but avoid sending a push notification. This is useful if you're updating their meal plan frequently and don't want to "spam" them with push notifications. Sharing Meal Plans via PDFs You can export the meal plan as a PDF link or download it as a file. To do that, open the meal plan and click on the PDF button. Choose your preferred settings and either click "Download PDF" or "Get PDF Web Link". Sharing Meal Plans via Email You can share the meal plan as a PDF attachment via email directly in Foodzilla. To do that, open the meal plan and click on More Options -> Email Meal Plan. Confirm your clients email address, add a personal message and click Send Email.

Last updated on Dec 23, 2023

Can a Client Have Multiple Meal Plans

Yes*. Meal plans are calendar based so there is always a beginning and end date for a specific meal plan. However, you are able to assign multiple meal plans to the same client. Let's take a look at an example to explain this further. *Note: Only the first meal plan is synced to your client's mobile app. If your client creates their own meal plan via the mobile app, then their meal plan is the one that will be synced instead of your first meal plan. You can still create more than one meal plan for them and share them via email or PDFs. Let's say you have a client and you want them to go on a "Dairy Free" diet for a couple of weeks and then switch back to their regular "Balanced" diet. To do this, you can two meal plans. The first one is a dairy-free meal plan for two weeks. The second is a balanced meal plan but choose the start date to be after two weeks. That way, your client will see the dairy-free plan for the first two weeks and after the two weeks have passed, the balanced plan will be shown in the mobile app. You can also export these plans as PDFs if your client doesn't use our mobile app.

Last updated on Dec 23, 2023

How to Use KiloJoules instead of Calories

You can set your preferred units such as kilojoules instead of calories, imperial units (lb, feet, in) instead of metric (kg, cm), your preferred RDI source (uk, us, nz, au), and your preferred default food composition database (us, uk, nz, au). To do that, go to your Profile page and then click on Preferences. After that, select your preferred units and click on "Update Profile". That's it, now all the pages will reflect your preferences 🎉

Last updated on Dec 23, 2023

How to Update Foodzilla in Your Browser

For most scenarios, just refreshing the web page should give you the latest version. However, sometimes, browsers interfere and don't pull the latest update. This article explains how to make sure that you are running the latest version of Foodzilla. How do I know which version I have? Click on your name at the top bar to open the user menu, which looks like this: You will see a few options and at the bottom, there is the version number that you're currently running and when it was last updated. We usually update our software every 2 weeks so if the "Last Updated" date is older than that, then you're likely running an older version. How do I force the browser to download the latest version? So in order to force the browser to download the latest version of the web application you're trying to visit, you need to "reset" or "delete" the cache in your browser. Here are links for different browsers on how to remove the browser's cache to guarantee that you get the latest version: - For Safari on iPhone/iPad: https://support.apple.com/en-us/HT201265 - For Chrome on Android: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DAndroid&sjid=5573452902854735975-AP&oco=1 - For Chrome on Desktop: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop&sjid=5573452902854735975-AP - For Chrome on iPhone/iPad: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DiOS&sjid=5573452902854735975-AP&oco=1 - For Microsoft Edge: https://clear-my-cache.com/windows/microsoft-edge.html - For Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache There are a few more ways to do this: - Hold SHIFT and click on the reload button in your browser (do this for every page). - Hold CTRL + SHIFT and press R (for Windows/PC) and CMD + SHIFT + R (for Mac) - Right-click on the browser refresh icon and choose "Empty Cache and Hard Reload" Why do you need to force an update? Foodzilla Platform is a web application that can be accessed from any web browser such as Chrome, Safari, Edge, and Firefox. Web applications (such as ours) that are updated frequently suffer from "stale" versioning issues that happen because of the web browser's caching feature. A stale version is essentially an older version of the web application that your browser has decided to serve to you. What is caching? Web browsers use a technique called caching to save the user's internet bandwidth from downloading web applications all the time. The browser tries to intelligently decide if the version of the web application you're trying to visit should be updated or not. Sometimes browsers get this wrong and the user ends up using an older version of the web application (which may contain bugs or issues resolved in the newer versions) a.k.a. a browser cache issue. We implement our own cache-busting techniques to force the browser to download the latest version but this also sometimes fails and requires manual user intervention. Cache invalidation is one of the hardest problems in computer science.

Last updated on Dec 23, 2023

What is an Active Client

Depending on your subscription plan, you can have 5 or 10 or 25, 75, or 100 Active Clients per month. We can also customise this limit based on your needs. What is an Active Client? It is the number of clients you can actively manage in a month. Being active means the client is registered in our system and you have access to them. When you add clients, their status is easily visible within your dashboard, so you always know how many active clients you're managing in a month. This is the list of features you can do with active clients: - Sending messages from the platform to their Foodzilla mobile app (free of charge) - Tracking their food intake, hydration, exercise and nutrition goals progress - Assigning meal plans and recipes to them - Personalising the mobile app experience - Adding notes and files and more... What happens when you reach the limit of the active client number? You can contact us to add more clients or to upgrade your plan. Alternatively, you can also archive clients to free up their spots. You can archive clients at any time by clicking the ・・・ button on the client card in the client dashboard. Once a client is archived, you will not be able to access their data anymore. In order to unarchive and regain access, you have to invite them again from the client dashboard. Once the invite is sent, the client must accept your invitation from the Foodzilla mobile app to record their consent in allowing you access to their data again. This procedure is required to comply with privacy laws. If you wish to know which subscription plan suits you the most, please visit our pricing page here.

Last updated on Dec 23, 2023

Can I change my email?

Yes. To do that, go to your Profile -> Business -> Email. Once you update your email, you will be logged out immediately and will need to re-login. Using Temporary Emails If you've used a burner/temporary email just to try Foodzilla, then you have to create another account with your work or personal email address. We discourage using burner emails for security reasons (others can see the content of emails received to this address) as well as ethical reasons. When you use a burner/temporary email with a product like Foodzilla, it can be flagged by Google and other mail providers as spam and this hurts our brand and product. So please, don't use a burner email to try Foodzilla. Just use your personal or work email address.

Last updated on Dec 23, 2023

Can I Change Plans or Cancel

Changing Your Plan You can change plans with the click of a button from your Profile page. Just go to your profile and "Manage subscription and card details". You can access your profile either from the user menu at the top or from the navigation bar on the left. **Note 1: If you change your plan during the free trial period, then your account will be immediately upgraded to the chosen plan, your card will be immediately charged and your trial period will end. **Note 2: If you upgrade or downgrade the plan during your normal billing period (not a free trial period), then your plan will change immediately and you will receive credit or get charged depending on the price of the plan you're changing to. Go to My Profile Canceling Your Plan If you want to cancel, that's easy too, follow the same steps as above. Go to your profile then click on "Manage your subscription & card details" to access your billing details. There are no contracts and we don't lock you into anything. From your billing details page, you can update or cancel your plan. To cancel, click on "Cancel plan" and your plan will be canceled immediately. You will be logged out of your account. Please make sure you are absolutely certain that you want to cancel your account. **Note: During the 10-Day free trial period, you can cancel at any time and your card will not be charged. Once the trial period is over, if you cancel your subscription, your subscription will end immediately. If you need a few days to re-asses or you've made a mistake during the cancellation, please contact support.

Last updated on Dec 23, 2023

How Do I Connect With My Coach

Welcome to Foodzilla! If you've received an invitation from your coach, you will receive an automatic email containing detailed instructions. This guide will walk you through the process, making it a breeze to get started. 1. Registration by Your Coach (Recommended) - Your coach has taken care of the initial setup by registering you in our system, including your personal details and health goals. Shortly after, you'll receive an email notification. This email contains all the information you need to begin your journey. At this point, it's your turn to take action. Follow these steps: - **Download our app **to your device. - Log in using the email address and temporary password provided in the email. - After a successful login, you'll be prompted to grant notification permissions. Be sure to CONNECT; they're essential for seamless communication with your coach. - To confirm that you're successfully connected with your coach, navigate to the "Profile" tab, which is labeled as "ME" From there, select "App Connections" You should see a message that reads something like "Synced with Coach Name". 2. Self-Registration via Mobile App If your coach opted for the self-registration method, you'll receive an email instructing you to register yourself within our mobile app. This approach offers both convenience for coaches and flexibility for you to select your health goals. Here's how it works: 1. Email Invitation: You'll receive an email from us, instructing you to register using our mobile app. 2. Simple Registration: Follow the step-by-step instructions provided in the app. You'll be asked to enter details like your gender, body metrics (age, weight, height), exercise level, and, most importantly, your email address. Ensure that you use the same email address the coach used to invite you**.** Using a different email may result in a disconnection, requiring you to log out and re-register with the correct email. 3. Verification: Once registered, you can proceed to verify your connection with your coach by following the steps outlined above. By following these straightforward instructions, you'll be seamlessly connected with your coach through the Foodzilla app, ready to embark on your personalized nutrition journey. Let us know if you have any questions by clicking on the green chat bubble on the right or by email [email protected].

Last updated on Dec 23, 2023

What Are the Accepted Payment Methods

Yes, we accept payments using direct bank transfers and debit/credit cards. We currently do not accept payments through PayPal. **Invoices Limited to payment US$1,000 and above. We send an invoice at the start of the month and expect it to be paid within 4 weeks. If the invoice has not been paid, your membership will be on hold. We keep your account and your data stored for up to 2 months to give you enough time to service the invoice(s). If you're still unable to pay the invoice, we give you the option to export your data before leaving our service. Credit Cards We don't store or process your credit card information. We use a payment processor to handle all our online payments.

Last updated on Dec 23, 2023

How is the default daily calorie intake calculated?

When your clients install our mobile app and start using it, the initial daily calorie intake is calculated with a formula using their age, gender, activity levels, and health goals as inputs. We currently use the Harris-Benedict equation. **This may change in the future. Contact us If you would like us to use a different formula for your clients.

Last updated on Dec 23, 2023

Where Does the Nutrition Data Comes From

The nutrition information always comes from publicly available Food Composition databases (authored by the Ministry of Health or equivalent) or from food manufacturers. National Food Databases We currently offer data from the following countries: - New Zealand (Food Composition DB - FSANZ) - United Kingdom (CoFiD) - Australia (Food Composition DB - FSANZ) - United States (USDA) and Branded Products The measurement is always set to 100 grams or ml based on whether the food is solid or liquid. For national databases, we only use nutrition data from certified authorities. We also have common measurements such as cup, tablespoon, pinch, handful, floret and whatever measurement that is available from the databases. Regular people are not allowed to add/change/remove any nutrition data from these databases in our systems. Dietitians and nutrition professionals are able to add their own foods to their own food databases but they can't change any data in the national databases either. Food Suppliers Databases We provide the following databases from food suppliers. The data is captured from the manufacturers labels/website to make it easier to find these foods. These food suppliers' databases are available for your information and provided as-is. The accuracy is not guaranteed because it was not measured by a government or health agency. Refer to the manufacturer's website for more details. These are the food suppliers databases we provide: - The Source Bulk (NZ/AU) - GoodFor Whole Foods (NZ) - Ceres Organics (NZ/AU) - OptiFast (NZ/AU) Custom Food Databases Professionals using the Foodzilla platform are also able to create their own foods database. This custom database is only available to you and your clients. You can use these custom foods in your recipes and meal plans. Contact us If there is a food databases that you would like us to add.

Last updated on Dec 23, 2023

Does the mobile app track exercises from fitness devices like Fitbit?

The Foodzilla mobile app for clients tracks exercises from fitness devices such as Fitbit and Polar as well as Apple Health. To enable these integrations, open the Foodzilla mobile app, then go to the "Me" tab and tap on "App Connections". After that, choose the available app or device integration and turn it on. Finally, users can also manually record exercises and steps through our mobile app.

Last updated on Dec 23, 2023

Is GST / VAT included in the price?

Currently, our prices do not include taxes (GST/VAT). In the future, our prices might change to include taxes (GST/VAT) and we will communicate this accordingly if it happens.

Last updated on Dec 23, 2023

How can I resend the client invite email?

In some rare cases, our invitation email may not go through to your client's email inbox. For this reason, we also send the email invitation to your email (as their coach) as well. Therefore, the easiest way to resend your client's invitation email is by finding the client invitation email in your inbox first and then forwarding it to them using your email provider. The email subject is "Hey ClientNameHere, let's get you setup!". In the near future, we will also have a button from your client's dashboard to do just that.

Last updated on Dec 23, 2023

How can I edit macros and calories for a client?

You can easily adjust the macros and calories targets for your client by going to your client's dashboard then selecting your client and then choose "Health Goals". The Health Goals page lets you edit the macros, calories and other health goals.

Last updated on Dec 23, 2023

How can I make my recipes appear once in a meal plan PDF?

This is the default setting. However, in case it is not set by default for you, here's how you can do that: - When printing your meal plan PDF - Toggle the "Hide Repeated Recipes" option ON - Print your plan That's it!

Last updated on Dec 23, 2023

How can I find common branded foods or products?

We have over 500,000 branded foods in our database. You can easily search for a specific branded food or product such as whey protein by selecting the "Branded Foods" database from the list of food databases on the food search page. By default, the "All Foods (Exc. Brands)" database is selected which searches all our food databases except the branded foods database. So in order to search for branded foods, you need to change this and select the Branded Foods database instead.

Last updated on Dec 23, 2023

Can I provide multiple options for meals for each day when creating plans?

Yes, you can provide up to 10 options per meal type in the meal planner. To do that, open the meal plan you would like to edit and click on the 3 dots button on the meal to see the options available. After that, you can add another recipe or food that will add it into the same meal type. Your client will see these options in the mobile app as well and be able to scroll through the options. You can also do this for meal plan templates following the same process.

Last updated on Dec 23, 2023

Can I add foods and ingredients to a meal plan? (Not Just Recipes)

Yes, you can add foods to a meal plan without creating or using recipes. To do that, open a meal plan or create a new one then click on the Plus button and choose "Add Food" instead of "Add Recipe". From there, you can search for the food or ingredient that you want to add and select it. You can add up to 10 foods in a single meal type. This makes it very easy to create food plans where you just select the foods your clients should eat and give them the freedom to make their own meals.

Last updated on Dec 23, 2023

Creating API Keys in Foodzilla

What is An API Key? An API key is a sort of "password" or "access code" that helps two different computer systems communicate with each other securely. It's like a special key that allows one system to access specific features or data of another system. So, when you hear "API key," you can think of it as a special, secure key used online to access certain data or services! How to Create an API Key in Foodzilla? API Keys are only available on the Professional and Team Plans. If you are on these plans, then creating an API key is as easy as going to your Integrations page from the left menu and then clicking on the Zapier Integration toggle. After that, press the "Generate API Key" button. That's it! What does the Foodzilla API key let me do? Once you generate your API key, you can use it with Zapier to automate tasks between Foodzilla and your favorite business apps such as Gmail, Mailchimp, Stripe, Trainerize, Dropbox, Google Drive, Practice Better, Acuity Scheduling, and many more (over 6000+ apps).

Last updated on Dec 23, 2023